Q: I’ve seen an item but I cannot seem to find it online?
A: Thank you for wanting to support Upgrade My Diva! Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style.
Q: What size should I purchase?
A: Please see the sizing charts.
Q: Do all styles ship immediately?
A: All styles ship within 10 to 15 business days unless another ship date is specified within the style's title and or description. All clothing items are made-to-order and therefore take more time to prepare. This allows Upgrade My Diva to refresh looks on the fly, and give every order a personal touch. This also allows our business to be more sustainable and offer more authentic, unique pieces. Everything is designed and sewn in-house.
Q: Where do you ship?
A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country.
Shipping & Processing: Please allow 1-2 business days for processing (BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). THESE TIMES MAY BE EXTENDED DURING HOLIDAYS, LAUNCHES, LIMITED EDITION RELEASES AND PROMOTIONS. Following processing, your order will ship using the delivery option the Customer has chosen at checkout. You will be notified via email with tracking. Please note that if you have ordered a preorder item, the item will ship on or prior to, the date specified at checkout.
ONCE SHIPPED, DELIVERY TIME WITHIN THE UNITED STATES IS 1-7 DAYS, DEPENDING ON THE DELIVERY OPTION CHOSEN AT CHECKOUT, AND 7-14 BUSINESS DAYS INTERNATIONALLY. WE DO OFFER EXPEDITED SHIPPING. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS THAT MAY RESULT FROM NATURAL OCCURRENCES, OR OTHER.
Monday- Friday 9am-5pm CST.
WE DO NOT SHIP OUTSIDE OF THESE HOURS.
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet.
Q: How do I know if my order has been placed?
A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a confirmation page after your order is submitted. Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to email@example.com. Upgrade My Diva must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Q: What if my order has not been delivered?
A: You are our priority! Please contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: We understand that changes happen however, all orders are final sale and we do not offer refunds. For further support or questions, please contact Customer Support at firstname.lastname@example.org.
Q: I forgot to enter a promotional coupon code at checkout. Can I receive a refund for credit?
A: To receive a promotional discount, all Customers are responsible for entering the promotional code at checkout. No refunds or credits will be applied if a code is not applied at the time of checkout. No exceptions can be made. We thank you for understanding! :)
Q: How can I exchange my order or receive store credit?
A: WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES.